Associate – Counsellor

 Scope of the Job:

  • Ensure all the counselling allocations are contacted and updated/closed in the internal software.
  • Ensure the donor is well informed about the complete blood stem cell donation procedure.
  • Once the donor agrees to donate handover to the relevant field team member who is involved in facilitating the stem cell donation
  • Update all the counsellor activities at every stage in the internal software and in weekly counselling calls.

Job Specifications :

Qualification: Graduate or Post Graduate in Science
Experience: 2+ years’ experience
Industry Knowledge: Patient relations/ Counselling

Job Description:

Responsibilities:

  • Use the internal software to understand the donor allocation to the counsellor.
  • Be prepared with the following information before contacting the donor: Donor registration details, Patient details, necessary data points etc.
  • Initiate the call with the donor, post self introduction move into the topic by understanding the donor’s wavelength.
  • Plan for a follow-up call based on donor’s response and availability to have a detailed conversation on the processes involved in a blood stem cell donation.
  • Share the relevant information with the donor: DATRI’s collaterals, videos, newspaper clippings etc.
  • Ensure the donor is well informed about the complete blood stem cell donation procedure (peripheral blood stem cell donation (PBSC))
  • If it is a bone marrow stem cell donation (BMT) hand over the counselling to a tenured counsellor with all relevant details.
  • If required, interact with the donor’s influencers to convince for the blood stem cell donation.
  • Once the donor agrees to donate handover to the relevant field team member who is involved in facilitating the stem cell donation with all relevant details of the donor.
  • Update all the counsellor activities at every stage in the internal software – detailed notes to be added for ease of understanding in the future as well.
  • Attend the weekly counsellors call to update the allocation status in person with the internal team members.
  • Answer calls from donors as and when received – if you miss a call – then call back within 1 day
  • Share daily update to your reporting manager on counselling allocated.

Job Location: Chennai Work From Office

Timing / Days: Full-Time Employee

Mandatory: English & Hindi other languages added advantage.

Job Category: Workup & Collections
Job Type: Full Time
Job Location: Chennai
Field / Travel required (no of days): No

Apply for this position

Allowed Type(s): .pdf, .doc, .docx
X